Shipping

Shipping Policy

Effective Date: July 16, 2026

At OP76 Ranch, we carefully package and ship our products to help ensure they arrive frozen, fresh, and ready for your freezer. Please review the following information before placing your order.

Selected Ship Date

The date selected during checkout is your scheduled ship date, not a guaranteed delivery date.

Your order will be prepared and shipped from our facility on the date you select. Delivery typically occurs after the selected ship date and depends on the destination, carrier schedule, weather, holidays, and other shipping conditions.

Tracking information will be sent to the email address provided with your order once the shipment has been processed by the carrier.

Shipping Schedule

Because our products are perishable, we may adjust a scheduled ship date when necessary to prevent an order from remaining in transit over a weekend, holiday, severe weather event, or carrier service interruption.

If we need to make a significant adjustment to your scheduled ship date, we will make reasonable efforts to contact you using the email address or phone number provided with your order.

Delivery dates and transit times provided by the shipping carrier are estimates and are not guaranteed.

Frozen Packaging

OP76 Ranch products are shipped frozen in insulated packaging with dry ice or other temperature-control materials.

The amount of dry ice remaining when your order arrives will vary depending on the destination, weather, transit time, and delivery conditions. It is normal for some or all of the dry ice to evaporate during shipment.

Products may arrive frozen, partially frozen, or very cold. Place all products in a freezer or refrigerator immediately after opening the package.

Dry Ice Safety

Dry ice is extremely cold and should not be touched with bare hands.

Use gloves, tongs, or another protective barrier when handling any remaining dry ice. Keep dry ice away from children and pets. Do not place dry ice in a sealed container, and allow it to evaporate in a well-ventilated area.

Do not consume or place dry ice directly into food or drinks.

Receiving Your Order

Customers are responsible for providing a complete and accurate shipping address and for making arrangements to receive and refrigerate or freeze the order promptly after delivery.

We recommend monitoring your tracking information and retrieving the package as soon as possible after it is delivered.

OP76 Ranch is not responsible for product damage or spoilage caused by:

  • An incorrect or incomplete shipping address

  • Failure to retrieve the package promptly after delivery

  • A package being delivered to the address provided but left unattended

  • A recipient refusing or failing to accept delivery

  • A package being redirected or rerouted after shipment

  • Delays caused by the customer, building access restrictions, or gated-entry issues

Please confirm your shipping address, apartment or suite number, gate code, and contact information before completing your order.

Address Changes

Contact us as soon as possible if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has been processed, packed, or transferred to the carrier. Additional carrier charges resulting from an address correction or package reroute may be the customer’s responsibility.

Carrier and Weather Delays

OP76 Ranch works carefully to schedule shipments so they arrive in good condition. However, weather events, natural disasters, holidays, carrier disruptions, and other circumstances outside our control may delay delivery.

A carrier delay does not automatically mean the products are unsafe. Review the condition and temperature of the products immediately upon arrival.

If you have concerns about the condition of your order, contact us before consuming or discarding the products.

Damaged, Warm, or Thawed Orders

Inspect your order immediately after delivery.

If your package arrives damaged, warm, fully thawed, leaking, opened, or in a condition that causes you to question its safety, do not consume the affected products.

Contact OP76 Ranch within 24 hours of delivery and provide:

  • Your name

  • Your order number

  • A description of the issue

  • Photographs of the shipping box

  • Photographs of the shipping label

  • Photographs of the affected products

  • The condition and approximate temperature of the products, if available

Please keep the original packaging and affected products until we have reviewed your claim. We may require additional information before issuing a replacement, refund, or store credit.

Claims are reviewed individually based on the circumstances of the shipment.

Missing or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, check around the delivery area, with other household members, neighbors, building staff, or your local carrier office.

Contact OP76 Ranch promptly if the package is still missing. We will assist with available carrier information, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the shipping address provided.

Shipping Availability

Shipping options, available delivery areas, rates, and estimated transit times are displayed during checkout when available.

Certain products, addresses, or destinations may not be eligible for shipping. OP76 Ranch reserves the right to cancel and refund orders that cannot be shipped safely or legally to the destination provided.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the order, destination, selected shipping service, and current carrier rates.

Any applicable taxes or additional charges will also be displayed before the order is completed.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Because products may be prepared specifically for shipment, we cannot guarantee changes or cancellations after processing has begun. Once an order has shipped, it cannot be canceled.

Contact Us

For questions about shipping or an order, contact:

OP76 Ranch
1801 S Main St
Keller, TX 76248

Phone: 817-945-5458
Email: info@op76ranch.com
Website: OP76Ranch.com